"My phone is still shutting down, it has ruined my vacation, and my travel video I am producing. I am a food and travel critic, yelp Elite member, and TripAdvisor SENIOR CONTRIBUTOR and depend on my phone for photos, videos and to write reviews of places I am visiting. This is not just inconvenient, it has ruined my vacation and disrupted my livelihood.
C.T. Sorrentino, LtCol, USAF (Ret)
As a disabled-Veteran and retired Air Force officer, I take great pride in my character, my integrity, and my honor. When she questioned my integrity, the conversation was over as far as I was concerned. I was so upset that I told her "you win, I am done wasting my time on a company that has so little concern or respect for their customers as is the case with Apple".
I went to the Apple Store in Colorado Springs to replace my 5c with a 5c "PER APPLE POLICY" in early February. After telling the young "genius" my story, for the 6th time at least, she brought the manager over to talk to me. He said "we'll make an exception to policy based on your experience and upgrade your 5C to a 5S. You'll have to return the new 5C, get a refund, and purchase a 5S for an extra $100." I asked him WHY HE COULD UPGRADE MY PHONE WHEN I HAD WASTED 30-40 HOURS AND DRIVEN OVER 100 MILES ONLY TO BE TOLD IT WAS "IMPOSSIBLE"? I thanked him for his kind offer, but by that time I was so fed-up with the way I had been treated, I told him "thanks, but no thanks … I will not give another penny of my hard earned money to Apple after the way I have been treated". I left the store with my new 5C.
Now, my Macbook Pro 13" (mid-2012) is acting up again! I had to reset the computer from a backup about 4 months ago following instructions on the Apple Support site after it would not boot no matter what I tried. That seemed to solve the problem, but Safari would not work (along with a couple other programs), so while at the Colorado Springs Apple Store I asked them to taker a look at it. They ended up keeping it overnight to reinstall the operating system which I was told was "corrupt". Safari was working again, but the other programs still had issues.
Two weeks ago when I could not boot the computer or get past the grey screen with the white Apple and the endlessly revolving wheel, not even in Safe Mode. Again, I tried to solve the problem using Apple Support instructions, but was unsuccessful, so I called their 800 number. The woman on the phone said I would have to partition my hard drive, which she helped me do, reinstall the operating system on the new partition, then follow the instructions after the computer restarted. I and a doctors appointment and could not stay on the phone, so she told me to call back if there were any problems.
The computer started after reinstalling the OS on the new partition and I followed the instructions as she had told me. It appeared as though the computer was setting-up as if I had not used it before, which I assumed was because of the new partition (which was eating up much more of my 500 GB hard drive by the way). When it asked me to select a backup to restore from, the recent backups from the week before (when the computer had last been working) were nowhere to be found on my 4TB network drive where I had safely stored them for months. The only backups listed were from May 2013, shortly after I bought the computer, so I assumed it wa again an issue with the new partition.
Once the backup was installed, I immediately went to Microsoft Outlook to check the emails I had not been able to view for nearly 6 days by then. When I checked my folders, all of the emails between May and now were gone … my work and personal email history was nowhere to be found, including those from three large lawsuits I am involved in, my father's funeral arrangements at Arlington National Cemetery in May, and documentation from our (very challenging) tenants in Kansas City (among many others)! All of our photos disappeared and the video on Puerto Rico I had spent dozens of hours creating for my YouTube (CombatCritic's TravelValue) channel was gone!
I am calling Apple again tomorrow to find out where my Outlook (.olm) file went as well as the backups from two weeks ago so I can get back to work, recover critical emails, and locate my Puerto Rico video. I will update this post afterward.
I am done fighting with these social cretins, will use my iPhone and Mac until they die (which should not take long based on my experience), and will go back to a Windows or Android-based phone and a non-Apple computer when they do ... FOOL ME ONCE, SHAME ON YOU; FOOL ME TWICE ... AIN'T GONNA HAPPEN APPLE!
Key Words: Apple, computer, Mac, iPhone, 5c, 5s, Macbook Pro, Macbook, poor, customer, service, integrity, honor, character, Institutional, terrorism, InstitutionalTerrorism,