Signing up for a "FREE TRIAL" to watch streaming movies while abroad, I had to provide a credit card to start the trial. REELzHOT, https://reelzhot.com/users/loginpage, has their site set-up so that the next time you log-in to use your "FREE" trial, you have to click on some buttons to accept their "terms and conditions". Buried in those terms and conditions is a stipulation that you must "CANCEL" your membership within 5 days AND, being abroad, I could only cancel online and be charged to do so. Can you say scam? Rip-off?
Well, I missed the terms and conditions buried somewhere in the numerous pages of legal mumbo jumbo stating that I had to cancel MY FREE TRIAL within five days and, lo and behold, a charge for $49.95 appeared on my credit card five days later! $49.95 a month for a bunch of crappy, old, B-movies is ridiculous in its own right, so I went to the FAQs page. At the very top of their "Support" page, http://reelzhot.com/pages/support, in bold, blue lettering, is the FAQ: "Why was I charged $49.95 when I signed up for a free membership?" This is obviously a very common problem for their customers, to be so prominently displayed at the very top of their support page, so why do they continue to deceive their customers? How do they expect to stay in business ripping people off? In any event, I sent to following email to their support team:
$49.95 for a FREE membership? It's obvious that I'm not the only one with this problem since it is AT THE TOP OF YOUR FAQs! Can you say CLASS ACTION LAWSUIT?...SURE YOU CAN!Please reverse this charge, in its entirety immediately, cancel my membership, and send me a confirmation. I agreed to a trial membership and not an auto upgrade to the standard monthly membership plan. I should have known better than to give my credit card number for a :free trial".If you DO NOT reverse the charge COMPLETELY in the next 48 hours, I will contact my bank to have the charge reversed, then the BBB, the FCC, and the Attorney General of the United States to report your fraudulent practices. I will also contact dailytechpost.com, About.com, TrickTacToe.com, and Butterblog http://blog.buttermouth.com/2007/06/top-25-places-to-watch-free-movies-and.html to inform them of your fraudulent practices.Well, true to my word, here is my post because the completely ignored me! I just filed a dispute with my bank and as soon as I return home in two days, I will file my complaint with the FCC, BBB, and U.S. Attorney General. We will see how much it will cost REELzHOT to answer those complaints...much more than the $49.95 the ripped me of for.
Check out my blog, www.InstitutionalTerrorism.com, where your website will be prominently featured unless you comply within the next 48 hours. You have until 6:02 AM (CST) on 7/14/2012 to send my confirmation.
DO NOT, I REPEAT DO NOT, USE REELzHOT OR SIGN UP FOR THEIR BS "FREE TRIAL"! Their movies suck and they obviously could care less about their customers!
After sending a second email with a link to this post, I received the following:
We have received your email. Our customer service team will review your request and follow up with you within 24hrs. For a quicker response please contact us at 1(800)851-2403 US, Canada and +00 1(925)826-0681 International.
We apologize for not responding, but we never received your first email. You have been fully refunded.
Your account has been cancelled and refunded.
Refund transaction ID
Please allow up to 15 business days for it to show up in your account.
I did receive the refund, but that does not excuse the deceptive practices they use or the crappy movies they make available.
BOTTOM LINE: CALL 1(800)851-2403 US, Canada and +00 1(925)826-0681 International IF YOU WANT TO CANCEL!